In order to observe the Privacy laws, and before I take control of your computer, I need you to close all applications and documents that may contain Personal Health Information (PHI), Personally Identifiable Information (PII), and/or other confidential content. The only exception to this will be files related to the application that is in question, in this instance, I would ask that you allow me to see only the minimum necessary information to understand the problem you are attempting to explain and correct. Everything else should be closed before I enter into this session.

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